Reference

Terms That Cover Your Account on bbaji

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad or Rocket, and use any part of the bbaji platform.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
bbaji Terms That Cover Your Account on bbaji
HOW WE HANDLE YOUR ACCOUNT

Account Security and Terms Enforcement

We handle account data carefully and only store what is needed to run your account, verify wallet transactions, and process withdrawals. Your bKash, Nagad or Rocket wallet number is held securely and is only used for the transaction you authorise. If you want to update your registered payment method, you do this through the Wallet section of your account — changes require re-verification before the new wallet is active.

Wallet Verification

Every bKash, Nagad or Rocket number tied to your account goes through a one-time verification step. This prevents unauthorised withdrawals and keeps your balance protected.

Account Security

We use an OTP step at login and at withdrawal confirmation. If you receive an OTP you did not request, change your password immediately and contact support through live chat.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by our operating obligations. Request details via support.

Terms Change Notice

When these terms are revised, we post the updated version with a revision date. You will see a confirmation prompt at your next login before you can continue using the account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a wallet transaction, our support team is available through the channels below. When contacting us about a bKash, Nagad or Rocket deposit dispute, have your transaction reference ready so we can locate the record quickly.

Live Chat Open the chat widget from any page on bbaji. Give your account ID and the terms section or transaction you want to discuss and we will respond directly.
Email Support Send your query to our support address from the email linked to your bbaji account. Include your wallet type — bKash, Nagad or Rocket — and the date of the relevant transaction.
Account Help Centre Log into your account and navigate to the Help section for terms-related articles, wallet query forms, and the disputes submission path for unresolved payment issues.

Common Questions About bbaji Terms

These are the questions we get most often about account terms, wallet rules and eligibility. If your question is not covered here, reach us through live chat or the Help Centre inside your account.

These terms apply to anyone who opens or uses a bbaji account. Access depends on your local law and whether your region is currently supported by the platform.

We can update these terms when our services change. We always post the revised version with a date, and you will be asked to accept it at your next login before continuing.

Accounts that breach these terms — including providing false details or attempting to bypass wallet verification — may be suspended or permanently closed. Balances may be withheld pending review.

Contact support via live chat or email with your wallet transaction reference and the date of the transfer. Disputes must be raised within the timeframe stated in these terms to be considered.

Yes. You must meet the minimum age requirement and be located in a region where access to bbaji is permitted under local law. We verify eligibility at registration and reserve the right to request further proof.

Log into your account and use the Help Centre form, or contact support directly. Data requests and account closure requests are handled through our standard support channel, usually via email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.